With iWISE Service Protection Plan, you won't have
to worry about anything that could go wrong! For just a few pennies a day, your
system will be totally covered in your home or office for a period of 1, 2 or 3
- You get the most complete on-site repair service
with Priority Service protection:
- Service in your home or office.
- Guaranteed 6 hours response time on all
service calls or we'll extend your protection for another 30 days, absolutely
- All brands and systems are covered.
- Service by your local authorized
- No deductible -- parts and labor
- No limit to the number of service
- Wrap-around Service : we
picks up where the manufacturer's warranty stops. That way, you're always
- Personalized service contract that transfers if
you sell the system.
Agreement charges are payable in advance at the Annual Rate and on
the Annual Payment Date. This Agreement shall become effective when we
receives payment of the yearly charge specified. Our contract prices will
stay the same for the first 3 years and are renewed automatically at
the end of each year.
2. We shall provide all
service calls necessary to maintain equipment in good and proper working
condition within the operating guidelines provided by the manufacturer. All
service will be provided during normal working hours (8:30-5:30, Monday-Friday).
Exceptions shall be noted under Special provisions.
3. This contract includes all
parts determined to be defective or replaceable due to normal wear and tear as
noted in Paragraph 4.
4. This Agreement shall not
apply to repairs made necessary by accident, customer error, misuse, abuse,
neglect, theft, riot, vandalism, electrical power failure, fire, water or other
casualty or any repairs made by other service personnel due to the foregoing
shall be borne by the Customer.
5. Toner spill is considered
an act of negligence and is not covered under this contract, except once per
year if you are purchasing our supplies. Any toner spill after that will need a
regular service call and the customer will be charged
6. We shall not be
responsible for delays or inability to service or inspect caused directly or
indirectly by strikes, accidents, embargoes, acts of God, credit hold for
invoices over 30 days or any other event beyond its control. The Agreement is
not transferable to a third party.
7. When in our opinion a shop
reconditioning is necessary because normal repair and parts replacement cannot
keep a unit of equipment in satisfactory operating condition, we will submit a
cost estimate of needed repairs which will be in addition to maintenance
charges. If the Customer does not authorize such work, we may refuse to renew
this Agreement for the unit.
8. We reserves the right to
cancel this Agreement if the supplies used in the above equipment are not
purchased from us. Exceptions shall be noted under Special
Provisions. We will match your current prices.
9. We reserves the right to
cancel this Agreement and can not be held liable or responsible for damages to
the main board, laser assembly unit, L.E.D., printer gears & rollers, fuser
unit and any other malfunctions that can be caused only by using Remanufactured
10. This contract does not
cover any software incompatibility. Customer is required to contact their IT
person or call the manufacturer for any software inquiries .
11. All service calls beyond
8 mile radius are subject to a traveling charge of $35 due to the increase of
gas prices. If you have any questions please contact our service
12. This Agreement
constitutes the entire Agreement between the Customer and our company with
respect to furnishing of service. The foregoing terms and conditions shall
prevail not withstanding any variance with the terms and conditions of any order
submitted by the Customer in respect with our service.
13. This Agreement shall be
effective (A) upon approval by the Company of the mechanical and approved
operational condition of the equipment through inspection by our service
department, and (B) upon acceptance of the Agreement by the duly authorized
representative of the Company, and shall continue in force and effect for
the period agreed.
14. This Agreement shall not cover
use of the equipment under other than normal operating conditions or outside of
normal design capacities (to be determined by our service department) except as
noted under Special Provisions.
15. This Agreement shall be
automatically renewed upon payment by the Customer of the amount for such period
at the rate in effect at the time of renewal. This Agreement may be terminated
by either party at any time by ten (10) days' written notice. and if so
terminated. the Customer's obligation to Pay all charges which have accrued
shall service any termination of the Agreement.
These days you might come
across some online resellers that are now offering on-site service by placing
Nationwide" banners on their site, like
the ones listed below.
should know that none of these resellers are in any way or shape associated
with imageWise Business Systems nor can they join our nationwide
service program, since they are not authorized dealers. We strongly
advise you to question resellers capabilities when claiming
to have nationwide service, its your business!
What puts imageWISE
out in front of the Competition? Our commitment to you.
Since 1992 imageWise has been committed to provide great service and support
after the sale. At imageWise, you come first and everything else falls into place
behind satisfying your needs. You can depend on us to respond
quickly to all your needs.