 |  | If you are not absolutely satisfied with our Refurbished Canon Copiers or Related Products within the first 30-days of invoice - Send it back for a 100% refund. You will not find any company that offers this level of protection. Guaranteed!!! |
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 100% Satisfaction Guarantee | |
- Satisfaction and Quality Guarantee
For ImageWISE, the quality of our refurbished product offerings and customer satisfaction are of paramount importance. Accordingly, we have established quality assurance processes to ensure that only the highest level of workmanship is offered to all our customers. In addition we are so confident in our quality we offer our customers a 100% satisfaction guarantee on all online purchases.
- Quality Assurance Process – Pre-inspection
The initial step is ensuring the quality of the products selected for ImageWISE’s refurbishing process. Every unit selected has had to pass fourteen stages of rigorous inspections prior to being refurbished. Every component, electronic circuit board, switch, clutch and assembly is thoroughly inspected. Should one of these parts fail during the inspection process, the entire machine is rejected from the program. The last pre-inspection stage is performance, copy quality and stress testing. Each unit will be required to copy two thousand documents without any deviation in copy quality, mechanical failure or jamming.
- Quality Assurance Process – Refurbishing
All of ImageWISE’s products are subjected to a twenty two-step quality control procedure, during the actual refurbishing process. ImageWISE has implemented quality assurance and associate training programs for the past seventeen years to ensure we are always providing the best possible products to our customers.
- Satisfaction Guarantee – Post Purchase Support
ImageWISE’s award winning custom support team and technical support staff will continue to support our customers after the sale. We truly believe our commitment to our customers begins after selection of the “Buy Now” button. To ensure your complete satisfaction we have designed return policies that far exceeds industry standards. (i) We offer an unheard of 10 day no questions asked return safe-guard warranty program to ensure your online purchasing confidence. (ii) We offer multiple levels of support both product support, technical support, and installation support. (iii) Should you incur an issue with one of our products due to workmanship we will exchange your product immediately. Moreover if your product is damaged in shipping ImageWISE will also offer an exchange. Please see the Terms & Conditions section for further details or please feel free to contact us with any questions at support@gotoimagewise.com
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