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  • imageWISE Online Privacy Policy
  • imageWISE respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside the imageWISE family of companies with your consent, as required by law or to protect imageWISE, its customers, or the public, or with companies that help imageWISE fulfill its obligations with you, and then only with partners who share imageWISE's commitment to protecting your privacy and data. At any time you may contact imageWISE with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.

    Privacy and Data Security
    At imageWISE, your right to privacy and data security is a primary concern. That's why, when you visit www.gotoimageWISE.com, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site or when you use our online support offerings such as gotoimageWISE.com/support. Please refer to your warranty statement or imageWISE's Return Policy for policies that apply to information about products returned to imageWISE. Other imageWISE and imageWISE co-branded sites may operate under their own privacy and security policies. Visit www.nclnet.org/essentials to learn more about how to protect your privacy on the Internet through a consumer education campaign called Online E-essentials, developed by Dell Computer Corporation in partnership with the National Consumers League.

    imageWISE has historically participated in the BBB OnLineŽ Privacy Program. The BBB OnLine Privacy Program is backed by an organization noted for its expertise and experience in conducting successful national self-regulation programs--the Council of Better Business Bureaus. The mission of BBB OnLine is to promote trust and confidence on the Internet by advocating ethical online business practices. Further information about this program is available at http://www.bbbonLine.org. ImageWISE's Privacy statement discloses the privacy guidelines for the entire domestic imageWISE Web site. The guidelines at this site are applicable only to this domestic Web site.


    In a few areas on our Web site and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with purchase and technical support issues or to follow up with you after your visit. It is completely optional for you to participate.

    For example, we request information from you when you:
    1. Register on www.gotoimageWISE.com
    2. Request a quote
    3. Place an order
    4. Provide feedback in an online survey
    5. Participate in a sweepstakes or other promotional offer
    6. Request e-mail notification of your order status (called "Order Watch")
    7. Subscribe to a newsletter or a mailing list
    8. Request assistance from our "Product Consultants"
    9. Fill out a support request
    Information we may request includes your name, e-mail address, phone number, address, type of business, credit card details, customer preference information, customer number and service tag number, as well as other similar personal information. Should you choose to apply for credit through our Leasing service providers, we may also ask for your social security number and other information to process your credit request. If we ever ask for significantly different information we will inform you.

    imageWISE only uses your personal information for specific purposes
    The information you provide will be kept confidential and used to support your customer relationship with imageWISE. Among other things, we want to help you quickly find information on www.gotoimageWISE.com and alert you to product upgrades, special offers, updated information and other new products and services from imageWISE. Agents or contractors of imageWISE who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for imageWISE. imageWISE may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.

    In addition, imageWISE may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if imageWISE reasonably believes it is necessary to do so to protect imageWISE, its customers, or the public. You can opt-out of imageWISE's marketing list at any time Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only imageWISE (or agents working on behalf of imageWISE and under confidentiality agreements) will send you these direct mailings. If you do not want to be included on imageWISE's marketing list, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of imageWISE's marketing list or update your information by clicking here.

    imageWISE will not disclose your personal information to any outside organization for its use in marketing without your consent
    Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of imageWISE for the purpose of performing services for imageWISE on your behalf.

    Internet Commerce
    The online store at gotoimageWISE.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. imageWISE is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption, (please see imageWISE's Store Security page for details on these security measures). If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact an imageWISE sales consultant over the telephone. Simply call 1-800-746-9731. It has always been a imageWISE practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

    Customized Experience
    We use technology to help us deliver customized visitor experiences. At imageWISE, we primarily use "cookies" to help us determine which service and support information is appropriate to your machine and to maintain your shopping experience in our online store. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using www.gotoimageWISE.com. imageWISE has no desire or intent to infringe on your privacy while using the gotoimageWISE.com site. For more information about our use of cookies, please click here.

    Web Beacons
    We, or third parties acting on our behalf, may use web beacons on our site, in our e-mails, in our advertisements on other sites, or in our advertisements in others' e-mails. A web beacon is an electronic image that can be used to recognize a cookie on your computer when you view a web page or e-mail. Web beacons help us measure the effectiveness of our site and our advertising in various ways, for example, by counting the number of individuals who visit our site from a particular advertisement or make a purchase from our site after viewing a particular advertisement as well as by telling us when a web page is viewed and providing a description of the page where the web beacon is placed. Web beacons also help us measure the effectiveness of our e-mail campaigns, for example, by counting the number of individuals who open or act upon an e-mail message, determining when an e-mail message is opened and determining how many times an e-mail is forwarded.

    The information we collect may include some limited personal information, and web beacons allow us to recognize users by accessing imageWISE cookies. We may also combine the information that we collect through web beacons with other personal information we have collected from you. We use all of this information to better tailor our marketing to you and may use this information for other purposes, such as to enable a shopping cart, customize content on our website and internal research purposes.

    We do not allow third parties to place their own web beacons on our site or in our advertisements. We will not share any personal information collected through web beacons with any third party, except for service providers who act on our behalf and who are contractually prohibited from any other use or disclosure of the information. You can make some web beacons unusable by rejecting cookies.

    Third-Party Sites
    Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to www.gotoimageWISE.com are not covered by this privacy statement. We generally use the " " symbol to mark links that go to third-party sites. You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, imageWISE cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

    Children's Privacy (Age 12 and Under)
    imageWISE takes children's privacy seriously.

    imageWISE does not seek to collect personal information about children through its Web site. imageWISE does not condition a child's participation in an activity on the disclosure of more personal information than is reasonably necessary to participate in the activity.

    If we become aware that a person submitting personal information to us through any part of our Web site is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.

    Since we do not seek to collect any personal information about children, and we delete any information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, then we will of course honor that request.

    Other Web sites
    imageWISE's Web site contains links to other Web sites that are not operated by imageWISE. imageWISE is not responsible for the privacy practices of the Web sites that it does not operate. Some parts of the Web site are animated using various downloadable applications, such as Macromedia's Shockwave/Flash. We also make video available through RealNetwork's Media-Player, and use the video hosting services of Broadcast.com. Futures-Careers, Macromedia, RealNetworks, and Broadcast.com operate under their own privacy and security policies, and the way they may collect and use information can be further evaluated at: www.macromedia.com, www.realnetworks.com, and www.broadcast.com.

    Contact imageWISE
    ImageWISE is the sole operator of the gotoimageWISE.com Web site. If you would like to contact us for any reason regarding our privacy practices, please write us at the following address:

    imageWISE
    Attention: Privacy
    9777 West Gulf Bank, Suite 1500
    Houston, Texas 77040

    imageWISE wants to help you keep your personal information accurate
    You can request the individual information that imageWISE has collected by submitting a request here. To view or edit the information that has been stored online, please visit the My Account section of the imageWISE Web site.

    Changes to the Policy
    Privacy Statement Effective Date: NOVEMBER 30, 2009

    Material changes to this policy will be posted on ImageWISE's Web site for 30 days.



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